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203673



From: Wagner, Shelley <Shelley.Wagner@homehardware.ca>
Sent: November 18, 2024 8:03 AM
To: Jamie Silverberg <jsilverberg@belangerfaucets.com>
Cc: Gratton-Veaudry, Renee <Renee.Gratton-Veaudry@homehardware.ca>; Lidia Pedicelli <lpedicelli@belangerfaucets.com>; Rick Kenny <rick.kenny@kssales.ca>
Subject: RE: Defective allowance - More details required
 
Morning Jamie, here is what our dealers & their staff see in their store systems as instructions on warranty. Not this is for Fashion Plumbing & Core Plumbing sku’s,
 
Faucet HH#3229-358  
Two year warranty for manufacturers defects with bill of sale.  Claim to the warehouse.
 
Dishwasher Connectors:
Ten year replacement warranty for manufacturers defects with bill of sale.  Claim to the warehouse.
 
Other Products:
Product has a 25 year limited warranty on manufacturer's defects only with a bill of sale.  Where possible parts are to be replaced.  Home carries parts in stock.  Contact manufacturer for instructions or parts which are not stocked in the warehouse.
 
Products covered under the WE program have a one year over the counter warranty.
 
Dishwasher Connectors:
Ten year replacement warranty for manufacturers defects with bill of sale.  Claim to the warehouse.
 
For replacement parts or technical support
Contact manufacturer for instructions 
Phone: 1-800-361-5960
Email: info@belangerh2o.com
this is for all inquiries including, cartridge replacements, sales orders, technical help, product spec information and replacement parts.
 
SHELLEY WAGNER (she/her)
Merchandise Analyst, Fashion Plumbing
                                                      .
Home Hardware Stores Limited 
34 Henry St., St. Jacobs, ON N0B 2N0
519.664.2252 x 6561
My work hours are 8 am to 4:30 pm Mon-Fri
 
**While it suits me to email you now, I do not expect a reply outside of your own normal working hours**
 
 
From: Jamie Silverberg <jsilverberg@belangerfaucets.com>
Sent: Sunday, November 17, 2024 8:25 AM
To: Wagner, Shelley <Shelley.Wagner@homehardware.ca>
Cc: Gratton-Veaudry, Renee <Renee.Gratton-Veaudry@homehardware.ca>; Lidia Pedicelli <lpedicelli@belangerfaucets.com>; Rick Kenny <rick.kenny@kssales.ca>
Subject: Defective allowance - More details required
 
CAUTION: External email. Do not click links or open attachments unless you recognize the sender and know the content is safe.
 
Hi Shelley,

I hope you’re doing great!

Our customer service team is asking for clarification on what the defective allowance is supposed to cover VS the Belanger warranty.
We know that things such as a missing/broken part is something that we replace.

However,  they advised they get regular instances of a customer calling saying they had a defective item they tried to return to the store, however the store told them they need to contact us directly.

I was reviewing the supplier guide but can’t find anything detailing this.
All I found was the following on page 22, section 5.7.
 
 
 
 
The website has a return policy which states under terms and conditions:
“all merchandise is subject to the manufacturers warranty and will be repaired or replaces as per the manufacturers discretion.”
 
 
 
Can you please help clarify what the defective allowance covers?

Thank you very much!
Jamie