***A gentle reminder - for HOME HARDWARE -
According to Lara cook
Yes, dealers can claim Belanger non-sku items through the HH system. The defective allowance covers both warehouse and directs.
The dealer can contact our claims team for instructions. Essentially, they will add a DEC claim for defect on the HH system. When it asks if they have a HH sku, they will select no and continue to fill the claim with the prompts. They will also need to send me a copy of their store’s invoice where they were charged for this item. I will use that to finalize the claim and credit the dealer.
Thanks,
LARA COOK (she/her)
Warranty Supervisor
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Home Hardware Stores Limited
34 Henry St., St. Jacobs, ON N0B 2N0
519.664.2252 Ext. 4664